Demand Trends of ECM and WCM Buyers

After aggregating the high-level needs of thousands of people telling Technology Evaluation Centers (TEC) their requirements for enterprise content management (ECM) and web content management (WCM) systems, I’ve put together two reports showing the trends. You can read more about these high-level requirements in TEC’s latest, free ECM market survey report and WCM market survey report. We found that security is one of the most frequently sought requirements, across the board. Unsurprisingly, many characteri … Continue Reading →

AOL/Time Warner Missed Opportunity

I think the opportunity of the AOL/Time Warner merger that kicked off in 2000 and seems to now be undoing itself never really developed in the first place. Time Warner is doing the opposite of what I would have expected–they seem to be divesting themselves of their delivery medium. Continue reading AOL/Time Warner Missed Opportunity … Continue Reading →

Simulated TurtleSpice ERP Selection Serial

How about practicing your big enterprise software selection project before you actually do it? Here’s a chance to participate in one, through a series of blog posts. We were brainstorming article topics, some research projects, etc. at TEC the other day, when my colleague, David Clark, came up with the bright idea of guiding a fictional start-up, with its growing pains, through its ERP selection project. He just posted the first installment on The TEC Blog. The thing I like about this (and the reason I’m w … Continue Reading →

Continuing the Bullying of Analysts Issue

Today I read a SageCircle post about threatening analysts by cancelling business, which seems like a variety of bullying and certainly an abuse. I discussed analyst abuse previously, a situation that involved bullying an analyst. I looked at the situation as one that hampered both the analyst/vendor relationship and quality of communications. SageCircle offers the following smartness. “First, it does not make business sense for an analyst at a major firm to change research that displeases a vendor, even one that … Continue Reading →

Bullying Analysts isn’t the Best Way to Deal

I’ve enjoyed reading Robin Bloor’s series of posts on How to Deal with Analysts. The title of one called attention to analyst abuse, which set some thoughts meandering. Robin made a point under the heading of scruples, and related to briefings. “The fundamental balancing act lies in the interaction between analyst and vendor. The vendors are keen for the analysts to know and understand their products. The analysts treat briefings as occasions for relationship building and selling.” Although the … Continue Reading →

TEC’s Blog is Born!

The TEC Blog went live today. It’s been quite a while in the works but finally TEC is publishing its own analysis and corporate blog. My TEC colleagues and I will use it to regularly discuss enterprise software and selection issues, and augment the other research/articles we publish. Although I’ll continue to blog here at pundit.phydeau.org, I’ll be addressing FOSS, software selection issues, and TEC’s services, research, and products on the TEC blog. The TEC blog is actually a multi-blogging s … Continue Reading →

Fronting Prim and Proper Research

A long running debate at TEC, is it a good idea or bad idea to enable public visitor comments on our research? I’m not referring to blogs, which by their very nature are intended to enable commentary. I’m thinking in the context of analyst firm research. I think there is a lot of room here to create an interesting and valuable research methodology (I’m sure I’m not the first to say so). Here’s some background on my query. TEC has published articles and other research on the IT/enterprise … Continue Reading →

Wiki While You Work

The Globe and Mail published an article about using wiki applications in the workplace. While not a new notion, this is the first time I’ve seen it in a regular newspaper and not an IT business rag. A point the article touches on is the wiki’s security. I think wiki security may be one of the more misunderstood issues about using a wiki for work and an important differentiating factor in determining when to use an enterprise content or document management system (CMS/DMS) and when to use a wiki. In fact, I … Continue Reading →

New BI and CRM Evaluations

At TEC, we recently launched several new knowledge bases for comparing and analyzing software vendors and products. I’ve noticed a number of new sites in the recent past that are attempting similar tools to TEC’s evaluation system. I plan to write a little about these shortly. But for now, I thought I’d put the word out that our CRM and business intelligence (BI) segments expanded considerably. Our BI analyst refined the research so that we now model, on the one hand, business intelligence systems, a … Continue Reading →

Due-diligence in the Selection Process

An article on voting machine selection in the Boston Globe, caught my interest the other day. The infamous Diebold company seems to be suing the Commonwealth of Massachusetts for improperly selecting a competitor’s voting machines. Nevermind my opinion on the quality of Diebold’s voting products, the article caught my interest because of my involvement in complex software selection projects. According to the article, Diebold claims the office of the secretary of state failed to choose the best voting machi … Continue Reading →

Redesign of TEC

Finally. TEC (the company I work) for launched its redesigned web site. Sometimes a web site redesign can be such a breath of fresh air. In spite of many people’s best and sincere efforts our old site didn’t seem to convey the services the company offered. Of course part of that is that businesses evolve over time. In any case, while the new site will probably still have a few kinks, it’s good to have something more representative of our software evaluation research and consultative services. … Continue Reading →

Competitive Conquest–Linux or Windows

In a recent article from Harvard Business School’s Working Knowledge, Sean Silverthorne, does some Q&A with Ramon Casadesus-Masanell and Pankaj Ghemawat about their research on the competition between Microsoft and Free and open source software (FOSS). It’s detailed and raises issues on FOSS distribution versus proprietary in relation to user adoption. The article notes that “By lowering the price of Windows, the demand for Linux shrinks to the point where Linux is not a threat to the survival of … Continue Reading →